Hexa Support
Extra capacity, working your way.
Extra capacity you direct. You keep the process, we take the workload.
Who it is for
Is Hexa Support right for you?
- Finance teams and accounting firms with more work than hands, especially around close, year end and filing deadlines.
- Engineering teams with a growing backlog of bugs, tests and support tickets.
- Companies with a process that works and needs to be followed, not redesigned.
What you get
What you get, and who owns the outcome.
- Dedicated capacity working in your systems, to your procedures and your priorities.
- A named Hexa lead who reviews work before it reaches you.
- Continuity: if someone leaves, we replace them and run the handover.
- You own
- You direct the work, set priorities and own the outcome.
- Hexa owns
- Hexa owns the quality of the work, the working environment and continuity of the people doing it.
How it works
The same product, in Finance and in Technology.
Finance Support
- Bookkeeping and bank reconciliations in your ledger
- Accounts payable and receivable processing
- Expense coding and month-end schedules
- Peak-season overflow for accounting firms
Technology Support
- Bug fixing against your backlog and priorities
- Manual and automated testing in your pipelines
- Application support and ticket triage
- Release checks and documentation
Service levels and governance
Measured, reported and reviewed.
Governance is agreed before work starts and reported every month, so you always know where things stand.
- Agreed working hours and response times
- Weekly check-in with your Hexa lead
- Quality review on work before it reaches you
- Monthly governance report on output, quality and continuity
Included
Included in every product.
Secure workspace
A controlled delivery centre with dual-network failover and backup power.
ISO 27001 controls
Information security controls certified to ISO 27001, applied to every engagement.
Hexa Intelligence tooling
Our own automation and review tools, brought in where they fit your work.
Quality review
Work is reviewed inside Hexa before it reaches you.
Replacement guarantee
If someone leaves, we replace them and run the handover.
Monthly governance report
Output, quality, risks and continuity, reported every month.
How to move up
Ready to hand over the outcome?
Move to Hexa Delivery when you want a function run to agreed service levels instead of directed task by task. The people who know your work stay with it.
Talk to us about Hexa Support.
Tell us what you need run. We will come back with a scoped proposal.